Email Oops

I woke up one morning, and checked my email as usual. All was good. A little later, I wanted to send a reply to one message.

It would not send. I kept getting “timeout on mail server” errors. I tried several things, and nothing worked. Finally, I called my email provider to as if the mail server was in some way affected.

Nope. But then I got asked a series of questions about my config. Apparently “everything” was wrong with it. I made the changes they recommended, but hate them as the password is sent in plain text. Yuk. But… at least I could send email again.

Later in the day I was doing some other work, and had reason to open the taskbar box (win 7). I noticed something odd. The Pulse Connect icon showed it was active. I have to use Pulse to create a secure tunnel to AU in order to view exams that I mark. Usually I activate the tunnel, mark the exam and then disconnect. However, this day I saw that I was still connected.

Acting on a hunch, I disconnected the Pulse tunnel. Then I opened my email and reset the configurations to what I had before the morning phone call. Lo and behold, I could send email again with a secure password.

SO – the tunnel to AU was interfering with access to my email provider’s SNMP (send) server. Interesting. Something to note in case I do that again.

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